Shipping policy
Ordering
Products are mainly ordered online at www.ultratec.fi via the shopping cart.
All orders are confirmed by email, which states the order price, delivery costs and the ordered products. To receive an order confirmation, you must provide your email address when ordering.
The customer agrees to the delivery terms and conditions in force with each order.
Order confirmation
We will send you an order confirmation by email, where you can see:
the reference number
our bank account number
the total amount of the invoice
You can check the content of your order through your user account on our website.
Payment methods
Checkout is a safe payment method for you. We have a payment institution license issued by the Financial Supervisory Authority. The service is maintained by Checkout Finland Oy (business ID 2196606-6) and Checkout Finland Oy is part of OP Financial Group.
The Checkout payment processing service forwards your payment to the merchant. If Checkout Finland Oy appears on your bank statement or credit card invoice, we have forwarded your payment.
The online store acts as a marketer of products and services and as a supplier of products to the customer. The online store takes care of the legal obligations related to the store and other obligations it defines itself. If you want to complain or return a product, you should contact the online store directly from which the product was ordered.
Delivery time
Freight delivery time 3-7 business days, small packages 2-3 days.
Any unusual delivery times will be announced on the Ultratec homepage.
Delivery method and shipping costs
Home delivery large products (over 30kg) 69€
Postal small packages 12€
Shipping costs include postage and packaging costs. You can view the shipping costs after selecting the payment and delivery method in the shopping cart. We deliver orders as freight (over 30kg), as a parcel and as a registered letter, only parcels and freight can be tracked with a tracking number.
Exchange and return terms
The customer has a 14-day right of exchange and return in accordance with the Finnish Consumer Protection Act. The right of return only applies to unused and saleable products in their original packaging.
Please include the following information with your return:
your customer number, name, address and telephone number
your bank account number
and a copy of Ultratec Oy's order confirmation
Return address:
Ultratec Oy
Rautakyläntie 1
41900 Petäjävesi
We do not accept returns more than 14 days after delivery. Once the return is approved, the money will be refunded directly to your account after the return has been received and processed.
Products are mainly ordered online at www.ultratec.fi via the shopping cart.
All orders are confirmed by email, which states the order price, delivery costs and the ordered products. To receive an order confirmation, you must provide your email address when ordering.
The customer agrees to the delivery terms and conditions in force with each order.
Order confirmation
We will send you an order confirmation by email, where you can see:
the reference number
our bank account number
the total amount of the invoice
You can check the content of your order through your user account on our website.
Payment methods
Checkout is a safe payment method for you. We have a payment institution license issued by the Financial Supervisory Authority. The service is maintained by Checkout Finland Oy (business ID 2196606-6) and Checkout Finland Oy is part of OP Financial Group.
The Checkout payment processing service forwards your payment to the merchant. If Checkout Finland Oy appears on your bank statement or credit card invoice, we have forwarded your payment.
The online store acts as a marketer of products and services and as a supplier of products to the customer. The online store takes care of the legal obligations related to the store and other obligations it defines itself. If you want to complain or return a product, you should contact the online store directly from which the product was ordered.
Delivery time
Freight delivery time 3-7 business days, small packages 2-3 days.
Any unusual delivery times will be announced on the Ultratec homepage.
Delivery method and shipping costs
Home delivery large products (over 30kg) 69€
Postal small packages 12€
Shipping costs include postage and packaging costs. You can view the shipping costs after selecting the payment and delivery method in the shopping cart. We deliver orders as freight (over 30kg), as a parcel and as a registered letter, only parcels and freight can be tracked with a tracking number.
Exchange and return terms
The customer has a 14-day right of exchange and return in accordance with the Finnish Consumer Protection Act. The right of return only applies to unused and saleable products in their original packaging.
Please include the following information with your return:
your customer number, name, address and telephone number
your bank account number
and a copy of Ultratec Oy's order confirmation
Return address:
Ultratec Oy
Rautakyläntie 1
41900 Petäjävesi
We do not accept returns more than 14 days after delivery. Once the return is approved, the money will be refunded directly to your account after the return has been received and processed.
